Terms of Use | London Bathroom Fitters

These terms and conditions apply when you visit damp-proof.uk, submit an enquiry or use our damp proofing quote-matching service.

The service is provided by Leads Do Work Ltd. References in these terms to “we”, “us” or “our” mean Leads Do Work Ltd.

By using this website or submitting an enquiry, you confirm that you have read and agree to these terms. Please do not use the service if you do not accept them.

About Our Service

damp-proof.uk is an introduction and quote-matching service. It helps homeowners, landlords, property buyers, property managers and businesses connect with independent contractors who may be interested in inspecting a property or providing a quotation for damp proofing and related work.

Our service may cover work such as damp surveys, rising damp treatment, penetrating damp repairs, condensation control, mould treatment, basement waterproofing, timber treatment, ventilation improvements and related property repairs.

The quote-matching service is free for people requesting quotations. Contractors may pay Leads Do Work Ltd for access to suitable enquiries or participate through another commercial arrangement with us.

Our Role Is Limited to Making Introductions

Leads Do Work Ltd is not a damp proofing contractor, building contractor, surveyor, engineer, architect, insurer or professional adviser.

We do not:

Carry out damp surveys, treatment or building work.
Visit or inspect the property.
Diagnose the cause of damp or moisture.
Prepare specifications or scopes of work.
Provide professional, structural or technical advice.
Set or approve contractors’ prices.
Negotiate contracts on behalf of homeowners or contractors.
Supervise, manage or inspect work carried out by contractors.
Employ the contractors introduced through the service.
Act as an agent, partner or representative of a contractor.
Guarantee that a contractor will contact you or provide a quotation.
Guarantee that any quotation will be suitable or competitive.

Our role is limited to receiving your enquiry and attempting to introduce you to independent contractors who may cover your location and type of work.

Independent Contractors

Every contractor introduced through the service operates as an independent business. Contractors are not employees, workers, subcontractors, agents, partners or representatives of Leads Do Work Ltd.

Contractors decide independently:

Whether to contact you.
Whether to inspect your property.
What diagnosis or treatment to recommend.
Whether to provide a quotation.
What price to charge.
What terms and payment arrangements to offer.
Whether they are willing and available to carry out the work.

We do not control how a contractor conducts its business or performs its work.

No Recommendation, Endorsement or Guarantee

An introduction through our service must not be treated as a recommendation, endorsement, certification or guarantee of a contractor.

Although we may collect or display information about contractors, we do not guarantee that any contractor:

Is suitable for your particular property or project.
Has all qualifications, skills or experience required for the work.
Holds current or sufficient insurance.
Belongs to a particular trade association or accreditation scheme.
Is financially stable or creditworthy.
Will provide a quotation.
Will offer the lowest or best price.
Will start or complete work within a particular period.
Will perform work to a particular standard.
Will provide or honour a guarantee.
Will comply with every legal, regulatory or professional requirement.

The fact that a contractor appears on our network or receives your enquiry does not mean that Leads Do Work Ltd has approved the contractor for your particular project.

Information About Contractors

Information about a contractor may include its business name, contact details, service area, experience, qualifications, accreditations, trade memberships, insurance details, reviews and other profile information.

This information may be:

Provided directly by the contractor.
Collected from publicly available records.
Provided by customers or third parties.
Based on documents that were current when checked.

We may carry out reasonable checks, but we cannot guarantee that contractor information is always accurate, complete or up to date. Qualifications, memberships, insurance policies, company status and personnel may change after checks have been completed.

You must verify all important information directly with the contractor before appointing it or allowing work to begin.

Your Responsibility to Check the Contractor

You are solely responsible for deciding whether a contractor is suitable for your project. Before appointing a contractor, paying any money or allowing work to begin, you should carry out your own checks.

These checks should include, where relevant:

Confirming the contractor’s full legal or trading name.
Confirming its business address and contact details.
Checking how long the business has been trading.
Checking Companies House details where the contractor operates through a limited company.
Requesting recent references and independently contacting previous customers.
Reviewing genuine customer feedback from more than one source.
Checking relevant qualifications, training and experience.
Checking trade association memberships or accreditations directly with the issuing organisation.
Confirming whether specialist survey or waterproofing qualifications are appropriate for the proposed work.
Requesting a current public liability insurance certificate.
Checking the insurer, policy number, expiry date and level of cover.
Confirming that the policy covers the specific type of work being proposed.
Checking whether employers’ liability insurance is held where required.
Checking whether planning permission, listed building consent, building regulations approval or another permission is required.
Checking whether the contractor will arrange necessary approvals or whether this remains your responsibility.
Obtaining a written diagnosis and detailed quotation.
Reading all proposed contract terms before signing or paying.
Confirming who will actually carry out the work and whether subcontractors will be used.
Checking the terms and provider of any guarantee or warranty.

You should not rely solely on information displayed on this website or provided by Leads Do Work Ltd when choosing a contractor.

Specialist Advice and Damp Diagnosis

Damp, mould, condensation, water ingress and timber decay can have several possible causes. Similar visible symptoms may require different repairs.

Information on this website is general information only. It is not a diagnosis of your property and must not be treated as professional surveying, structural, engineering, legal, financial, health or safety advice.

You are responsible for deciding whether you need advice from an appropriately qualified independent professional. This may include a building surveyor, structural engineer, architect, conservation specialist, drainage specialist, environmental health professional or another suitably qualified adviser.

Where you are buying a property, arranging a mortgage, dealing with a listed building or planning substantial work, you should consider obtaining an independent survey rather than relying only on a survey or quotation provided by a contractor seeking to carry out the treatment.

Your Enquiry

When submitting an enquiry, you agree to provide information that is accurate, current and complete to the best of your knowledge.

This may include:

Your name and contact details.
The property address or postcode.
Your relationship to the property.
The property type.
A description of the damp or moisture problem.
The work or inspection you require.
Your preferred timescale.
Any photographs or documents you upload.

You must have permission to submit an enquiry relating to the property and to provide any personal information included in it.

You must not submit:

False, misleading or fraudulent information.
Another person’s contact details without permission.
Enquiries for properties where you have no authority to seek quotations.
Offensive, threatening, unlawful or abusive content.
Files containing malware or harmful code.
Enquiries intended to waste contractors’ time.
Enquiries intended to gather prices or business information for improper purposes.

We may reject, suspend, edit or remove an enquiry that appears incomplete, duplicate, fraudulent, abusive, unlawful or unsuitable for the service.

Sharing Your Enquiry

By submitting a quote request, you ask us to attempt to match your enquiry with independent contractors who may be able to help.

Your enquiry and contact details may be shared with one or more relevant contractors. Those contractors may contact you directly by telephone, text message, email or another reasonable communication method to:

Discuss the work.
Ask for additional information.
Arrange a property visit.
Provide a quotation.
Follow up on the enquiry.

Submission of an enquiry does not guarantee that any contractor will be available, contact you, visit the property or provide a quotation.

No Obligation to Appoint a Contractor

Submitting an enquiry does not require you to:

Accept a quotation.
Arrange a property visit.
Appoint a contractor.
Purchase goods or services.
Pay Leads Do Work Ltd for the introduction.

You may decline any quotation or decide not to proceed.

Contractors are also free to decline an enquiry, refuse a visit or decide not to provide a quotation.

Property Visits

Any visit arranged with a contractor is an arrangement between you and that contractor. Leads Do Work Ltd does not attend, supervise or control contractor visits.

You are responsible for:

Checking the identity of anyone attending the property.
Ensuring that an adult is present where appropriate.
Providing safe and reasonable access.
Informing the contractor about known hazards.
Protecting children, pets, valuables and personal possessions.
Deciding whether the contractor may enter or inspect particular areas.

You should not allow a person into your property if you are unable to confirm their identity or do not feel comfortable doing so.

Quotations and Estimates

Any quotation, estimate, diagnosis, survey, report or recommendation is provided by the contractor and not by Leads Do Work Ltd.

Before agreeing to work, you should obtain a written quotation that clearly states:

The contractor’s legal or trading name.
The property and areas covered.
The contractor’s diagnosis of the problem.
The proposed treatment and repair method.
Any preparation, removal or disposal work.
Whether plaster removal and replastering are included.
Whether decorating and making good are included.
The materials and systems to be used.
The total price.
Whether VAT is included.
Any provisional sums or possible extra costs.
The payment schedule and deposit required.
The expected start date and duration.
What happens if additional work is discovered.
Any cancellation rights.
Details and limitations of guarantees or warranties.

You should obtain more than one quotation where practical and compare them on a like-for-like basis.

Leads Do Work Ltd is not responsible for errors, omissions, price changes or disagreements relating to a contractor’s quotation.

Your Contract Is With the Contractor

If you appoint a contractor, any contract for surveys, goods, materials, treatment, repairs or other services is made directly between you and that contractor.

Leads Do Work Ltd is not a party to that contract and has no responsibility for negotiating, performing, enforcing, cancelling or refunding it.

Your contract with the contractor should cover matters such as:

The agreed scope of work.
The price and payment terms.
Start and completion dates.
Changes and additional work.
Materials and product specifications.
Access to the property.
Insurance and responsibility for damage.
Waste removal and cleaning.
Guarantees and warranties.
Cancellation and termination.
Complaints and dispute resolution.

You should read the contractor’s terms carefully and seek independent advice where necessary before entering into a contract.

Deposits and Payments

Payments for damp proofing work are made directly between you and the contractor. Leads Do Work Ltd does not normally collect, hold or protect money paid to contractors.

You are responsible for deciding whether a requested deposit or payment schedule is reasonable.

Before making payment, you should:

Confirm the contractor’s identity.
Check that the bank account details belong to the correct business or person.
Obtain a written quotation or contract.
Understand what the payment covers.
Ask for a written receipt.
Be cautious about large advance payments.
Verify any change of bank details through a trusted contact method.

Leads Do Work Ltd is not responsible for deposits, advance payments, payment disputes, contractor insolvency, bank-transfer fraud or money paid for work that is delayed, incomplete or not carried out.

Changes and Additional Work

If the contractor discovers additional problems after work begins, you should request a written explanation and revised price before authorising extra work.

Leads Do Work Ltd is not responsible for:

Changes to the contractor’s diagnosis.
Unexpected defects or hidden damage.
Additional work or increased costs.
Delays caused by further investigations.
Disagreements about what was included in the original quotation.

Guarantees and Warranties

Any guarantee or warranty is offered by the contractor, manufacturer, insurer or separate guarantee provider named in its terms. It is not provided by Leads Do Work Ltd unless we expressly confirm otherwise in writing.

Before relying on a guarantee, you should check:

Who provides and backs the guarantee.
How long the guarantee lasts.
What work and materials it covers.
What exclusions and maintenance requirements apply.
Whether it is transferable to a future property owner.
Whether it remains valid if the contractor stops trading.
How a claim must be made.

Leads Do Work Ltd does not guarantee that a contractor will remain trading or that a guarantee provider will accept a future claim.

Workmanship, Damage and Delays

Leads Do Work Ltd does not carry out, control, supervise or inspect contractors’ work. We are not responsible for:

Incorrect or incomplete damp diagnoses.
Unsuitable or unnecessary treatment.
Poor, defective or incomplete workmanship.
Failure to follow manufacturer instructions or recognised practices.
Damage to the property, contents, fixtures or neighbouring property.
Water ingress, mould, timber decay or damp continuing or returning.
Work that does not comply with planning, building or other legal requirements.
Delays, missed appointments or failure to complete work.
Noise, dust, disruption or inconvenience.
Health and safety failures.
Losses caused by a contractor or its employees, workers or subcontractors.
Failure to honour a quotation, contract, guarantee or warranty.
A contractor becoming insolvent or ceasing to trade.

Any concerns about workmanship, damage, delays or the contractor’s conduct must be raised directly with the contractor.

Disputes With Contractors

A dispute concerning a contractor’s quotation, diagnosis, conduct, payment, workmanship, delay, damage, guarantee or contract is a dispute between you and the contractor.

You should normally:

Raise the complaint with the contractor in writing.
Explain the problem clearly and provide supporting evidence.
Give the contractor a reasonable opportunity to inspect and resolve the issue.
Keep copies of quotations, contracts, invoices, messages and photographs.
Check whether the contractor belongs to a trade association or dispute-resolution scheme.
Contact your payment provider, insurer, consumer advice service or legal adviser where appropriate.

We may choose to record a complaint, request information from the contractor or review whether the contractor should remain in our network. However, we are not required to mediate, investigate or resolve disputes, and we cannot order a contractor to refund money, return to the property or carry out remedial work.

Website Information

We try to keep information on damp-proof.uk useful and reasonably current. However, website content is provided for general guidance and may contain errors, omissions or information that is no longer current.

Prices, treatment descriptions, timescales and other examples are illustrative only. They are not quotations or promises that a particular method, price or outcome will apply to your property.

We may change, remove or update website content without notice.

Website Availability

We do not guarantee that the website or quote service will always be available, secure or free from errors.

We may suspend or restrict access for maintenance, security, technical, commercial or legal reasons.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Internet or telecommunications failures.
Hosting or software problems.
Cyberattacks or malicious activity.
Power failures.
Industrial disputes.
Severe weather or natural events.
Government action or changes in law.

Acceptable Use

You must not use the website:

For any unlawful or fraudulent purpose.
To impersonate another person or business.
To submit false or misleading enquiries.
To harass contractors, employees or other users.
To send spam or unauthorised advertising.
To introduce viruses, malware or harmful code.
To attempt unauthorised access to our systems or data.
To scrape, copy or extract data using automated tools without permission.
To interfere with the website’s operation or security.
To reproduce or commercially exploit website content without permission.

We may block access, remove content or report activity to the relevant authorities where we reasonably believe these terms have been breached.

Third-Party Websites

The website may contain links to contractor websites, trade associations, review platforms, social media services and other third-party websites.

These websites are operated independently. We do not control and are not responsible for their content, availability, security, products, services or privacy practices.

A link does not mean that we recommend or endorse the third party.

Our Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

Subject to the paragraph above, Leads Do Work Ltd is not responsible for losses arising from:

The acts or omissions of an independent contractor.
A contractor’s advice, diagnosis, survey, report or quotation.
Work carried out or not carried out by a contractor.
Poor, defective, unsuitable, delayed or incomplete workmanship.
Property damage caused by a contractor.
Payments made to a contractor.
A contractor’s insolvency or failure to honour a guarantee.
Your decision to appoint or not appoint a contractor.
Your failure to check qualifications, insurance, references or contract terms.
Information provided by a contractor or another third party.
Loss of profits, income, business, opportunity, goodwill or anticipated savings.
Indirect or consequential losses that were not reasonably foreseeable when you used the service.

Our responsibility is limited to operating the introduction service with reasonable care and skill.

We do not guarantee that using the service will result in:

A particular number of contractor contacts.
A property inspection.
A quotation.
A suitable contractor being available.
A particular price or saving.
A successful repair or treatment.

These terms do not affect any rights you have under consumer law that cannot legally be excluded or restricted.

Your Responsibility for Losses

You may be responsible for reasonable losses or costs suffered by us as a direct result of your fraudulent, unlawful or deliberate misuse of the website, or a serious breach of these terms.

Privacy

Personal information submitted through the website is handled in accordance with our privacy policy.

When your enquiry is shared with an independent contractor, that contractor will normally become responsible for its own use of the information it receives. You should read the contractor’s privacy policy and contact it directly about information held in its systems.

Changes to These Terms

We may update these terms to reflect changes to our service, business practices, technology or legal requirements.

The latest version will be published on this page. The date at the top will show when the terms were last updated.

The terms in force when you submit an enquiry will normally apply to that use of the quote service. Your continued use of the website after updated terms are published will be treated as acceptance of the updated terms.

Transfer of Our Rights

We may transfer our rights and obligations under these terms to another organisation, for example as part of a business sale, restructuring or transfer of the website. Where required, we will take reasonable steps to ensure that this does not reduce your rights.

You may not transfer your rights or obligations under these terms to another person without our written agreement.

Severability

If any part of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

No Waiver

If we delay or do not enforce a provision of these terms, that does not mean we have waived our right to enforce it later.

Third-Party Rights

Unless these terms expressly state otherwise, no person other than you and Leads Do Work Ltd has a right to enforce them.

Governing Law and Courts

These terms and your use of the service are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply where you live.

If you live in England or Wales, the courts of England and Wales will have jurisdiction over disputes relating to these terms.

If you live in Scotland, Northern Ireland or another part of the United Kingdom, you may also be entitled to bring proceedings in the courts serving the part of the UK where you live.

Contacting Leads Do Work Ltd

Questions about these terms or the operation of the quote service should be directed to Leads Do Work Ltd through the contact options available at leads.work.

Last updated: 10 July 2026

Terms and Conditions of Use